Frequently Asked Questions (and some answers)
Q: How much are movie tickets? Theatre tickets?
A: Tickets are $10.00 for all movies (except Tuesdays are currently $8.00). Theatre tickets are $40 for adults, $20 for kids under 12. Ticket prices include NC sales tax. We accept cash as well as most major credit cards.
Q: I purchased tickets, but cannot make the show. Can I get my money back?
A: All sales are final. If you need to cancel your plans, we can offer you the ability to trade your live theatre tickets for another day/time for the same show or a gift certificate [minus a $5 fee per ticket]. Movie tickets are not eligible for gift certificates, but may be redeemed a different date or time for the same movie title. They may not be redeemed for any other movie title. Please come see us at the box office before your show has started; the $1.00 on-line processing fee is non-refundable regardless of other arrangements made.
Q: Why don't you put dates on all of your coming attractions?
A: We would if we could! It would be so nice to plan. But small, independent theaters can't always play films on their release dates. It is RARE for us to know the exact dates we can play most films. Usually we find out on Monday what we will be playing on Friday. We post our schedule as soon as possible so check back with us often or sign up to below to have show times delivered to you via email.
Q: Can I eat in the theater?
A: Yes, we serve snacks. You can drink there, too. We have wine! But be sure to read the answer to the next question...
Q: Can I bring my own food and drinks?
A: No. We do everything possible to keep our prices are affordable. We are a non-profit business and use the money made at concessions to keep movies and shows coming to Highlands. We are a licensed with ABC permits to serve, so please be aware that it is unlawful for you to bring in your own alcohol.
Q: Can I help myself to refills if no one is at the concession counter?
A: No, it's a health code violation. If no one is standing right there to wait on you, our staff is in the box office and we will be happy to help.
Q: What time should I arrive?
A: We recommend arriving 20-30 minutes before show time if you plan to get snacks. We begin selling tickets and seating for a show 40 minutes prior to show time.
Q: Do I need reservations or can I just show up?
A: You don't need reservations, but we recommend them on an opening weekend, around holidays, and for popular movies since some shows sell out. If you want to be sure to get a seat, purchasing your tickets on-line is a good move. You can always call us as well.
Q: Can I make a reservation for the movies?
A: No, our movies are open seating.
Q: How do I get the seat I want?
A: We only assign seats for theatre productions. Your seat assignment is made at the point of purchase. If you are a donor and want your favorite seats each night, please be aware that chances of getting those prized seats diminish as we get closer to the production. Call us or claim your seats online as soon as possible if this is a priority for you.
Q: Can I leave you a voice mail and assume the seats are mine?
A: Please don't. We do everything we can to ensure we hear and promptly handle all voice mails received, but occasionally they do disappear on us. We only accept seat assignments via on-line or telephone so we can verify that we have seats available.
Q: I've been trying to call and get your voice mail. Why don't you answer the phone?
A: Once again, we make every effort to answer the phones, but sometimes it's not possible - especially when we are seating a show. People standing at the counter do not appreciate competing us chatting on the phone when they need assistance. We arrive to open the theater one hour prior to our first show. If you call earlier than that, you may get our voice mail.
Q: I have my tickets all printed. So can I cut through the line and go get my seat while others pay?
A: For movies, no. Seating is still on a first-come basis. We need you to come into the Box Office first. For those who pre-purchase and print tickets to our theatre productions, yes - please make your way to your seat. But please have your tickets and the aforementioned proof (*) with you. We will have ushers to help if you have any issues.
*Q: If I paid my money and have my ticket, why should I have further proof?
*A: Because we unfortunately live in a world where people often try to get something for nothing and will fake tickets to do so. By having a credit card number and/or email address matching the purchasing credit card and/or email address, we have a way of verifying tickets in case an issue arises.
Q: I have a group of several people coming to the movie but I'm the first one to arrive. Can I buy my ticket and save their seats?
A: Only If you buy all the tickets for everyone in your party. Otherwise, your party may not be able to sit together since movie seating is first-come basis.
Q: How much does it cost for a private party or meeting?
A: We have great ideas and rates for luncheons, parties, private events, and meetings. Send us an email at highlandsplayhouse.org or call us for more information at 828-526-2695.
Q: My friend gets great response from advertising at the cinema. How can I put my business on the big screen?
A: With our attendance now over 10,000 people per year, you should consider taking advantage of the captive audience since many arrive about a half hour prior to the shows. Send us an email to and we'll be happy to send you all the information.
Q: The internet has the wrong show times. What's up with that?
A: There are a lot of websites, such as Google, AOL, Yahoo, Fandango and others who post movie show times and they just aren't always accurate. The BEST way to get our show times is right here on OUR website. If we make a mistake, we'll take responsibility for it but try as we may, we have no control over the other sites.